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POST
Triage a device connection/recording issue

Authorizations

x-auth-apikey
string
header
required

Your Rhombus API key. Must be accompanied by the x-auth-scheme header set to api-token (or partner-api-token for partner endpoints).

Headers

x-auth-scheme
enum<string>
default:api-token
required

Authentication scheme identifier. Use api-token for standard API key authentication, partner-api-token for partner API key authentication. Must be paired with the x-auth-apikey header containing your API key.

Available options:
api-token,
api,
partner-api-token,
partner-api

Body

application/json

Request object for triaging device connection/recording issues.

deviceUuid
string<RUUID> | null
RUUID

base 64 (url-safe) uuid string

Example:

"AAAAAAAAAAAAAAAAAAAAAA"

startDateSec
integer<int64> | null
int64

Start date in seconds for triage analysis

Example:

1642233600

Response

200 - application/json

OK

Response object containing device triage diagnostic information.

error
boolean | null
errorMsg
string | null
firmwareUpdates
object[] | null

List of firmware update diagnostic events

hardwareFailureEvents
object[] | null

List of hardware failure diagnostic events

message
string | null

Triage analysis message

Example:

"Device appears to be functioning normally"

presenceWindows
object[] | null

List of device presence time windows

suggestedArticles
(string | null)[] | null

List of suggested help articles for the device issue

List of suggested help articles for the device issue

uptimeWindows
object[] | null

List of device uptime time windows

warningMsg
string | null
Last modified on August 9, 2026