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English
cURL
curl --request POST \ --url https://api2.rhombussystems.com/api/help/openTicketsV2 \ --header 'Content-Type: application/json' \ --header 'x-auth-apikey: <api-key>' \ --header 'x-auth-scheme: <x-auth-scheme>' \ --data ' { "endTimeMs": 1642319999999, "startTimeMs": 1642233600000 } '
{ "error": true, "errorMsg": "<string>", "tickets": [ { "createdAt": "2024-01-15T10:30:00Z", "id": 12345, "status": "Open", "subject": "Camera connectivity issue" } ], "userTickets": [ { "createdAt": "2024-01-15T10:30:00Z", "id": 12345, "status": "Open", "subject": "Camera connectivity issue" } ], "warningMsg": "<string>" }
Get Open Support Tickets For A Client Organization. Tickets are associated to an organziation based on the requester’s organization association.
Your API key for Rhombus.
Authentication scheme indicator ("api-token").
9
Request object for retrieving open support tickets V2 with time range filtering.
End time in milliseconds for filtering tickets
1642319999999
Start time in milliseconds for filtering tickets
1642233600000
OK
Response object containing open support tickets V2 with organization and user tickets.
List of organization support tickets
Show child attributes
List of user-specific support tickets
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