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POST
/
api
/
help
/
openTicketsV2
Get open support tickets for a client organization V2
curl --request POST \
  --url https://api2.rhombussystems.com/api/help/openTicketsV2 \
  --header 'Content-Type: application/json' \
  --header 'x-auth-apikey: <api-key>' \
  --header 'x-auth-scheme: <x-auth-scheme>' \
  --data '
{
  "endTimeMs": 1642319999999,
  "startTimeMs": 1642233600000
}
'
{
  "error": true,
  "errorMsg": "<string>",
  "tickets": [
    {
      "createdAt": "2024-01-15T10:30:00Z",
      "id": 12345,
      "status": "Open",
      "subject": "Camera connectivity issue"
    }
  ],
  "userTickets": [
    {
      "createdAt": "2024-01-15T10:30:00Z",
      "id": 12345,
      "status": "Open",
      "subject": "Camera connectivity issue"
    }
  ],
  "warningMsg": "<string>"
}

Authorizations

x-auth-apikey
string
header
required

Your API key for Rhombus.

Headers

x-auth-scheme
string
default:api-token
required

Authentication scheme indicator ("api-token").

Required string length: 9

Body

application/json

Request object for retrieving open support tickets V2 with time range filtering.

endTimeMs
integer<int64> | null

End time in milliseconds for filtering tickets

Example:

1642319999999

startTimeMs
integer<int64> | null

Start time in milliseconds for filtering tickets

Example:

1642233600000

Response

200 - application/json

OK

Response object containing open support tickets V2 with organization and user tickets.

error
boolean | null
errorMsg
string | null
tickets
object[] | null

List of organization support tickets

userTickets
object[] | null

List of user-specific support tickets

warningMsg
string | null