Skip to main content
POST
Open an RMA for a camera

Authorizations

x-auth-apikey
string
header
required

Your Rhombus API key. Must be accompanied by the x-auth-scheme header set to api-token (or partner-api-token for partner endpoints).

Headers

x-auth-scheme
enum<string>
default:api-token
required

Authentication scheme identifier. Use api-token for standard API key authentication, partner-api-token for partner API key authentication. Must be paired with the x-auth-apikey header containing your API key.

Available options:
api-token,
api,
partner-api-token,
partner-api

Body

application/json

Request object for processing a Return Merchandise Authorization (RMA).

contactName
string | null

Contact name for the RMA

Example:

"John Doe"

contactPhoneNumber
string | null

Contact phone number for the RMA

Example:

"+1-555-123-4567"

deviceName
string | null

Name of the device for RMA

Example:

"Rhombus Camera Pro"

problem
string | null

Description of the problem with the device

Example:

"Camera not recording properly"

returnShippingAddress
object

Shipping address information for RMA returns.

serialNumber
string | null

Serial number of the device

Example:

"RHCAM123456789"

Response

200 - application/json

OK

Response object for processing a Return Merchandise Authorization (RMA).

error
boolean | null
errorMsg
string | null
failureReason
string | null

Reason for failure if RMA processing was unsuccessful

Example:

"Invalid serial number"

success
boolean | null

Whether the RMA processing was successful

Example:

true

ticketId
integer<int32> | null
int32

ID of the RMA ticket created

Example:

12345

warningMsg
string | null
Last modified on August 9, 2026