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POST
Open a support ticket

Authorizations

x-auth-apikey
string
header
required

Your Rhombus API key. Must be accompanied by the x-auth-scheme header set to api-token (or partner-api-token for partner endpoints).

Headers

x-auth-scheme
enum<string>
default:api-token
required

Authentication scheme identifier. Use api-token for standard API key authentication, partner-api-token for partner API key authentication. Must be paired with the x-auth-apikey header containing your API key.

Available options:
api-token,
api,
partner-api-token,
partner-api

Body

application/json

Request object for creating a support ticket.

body
string | null

Body content of the support ticket

Example:

"My camera is not connecting to the network properly."

collaborators
(string | null)[] | null

List of collaborator email addresses

List of collaborator email addresses

consoleAccessGranted
boolean | null

Whether console access has been granted for troubleshooting

Example:

true

productType
string | null
serialNumbers
(string | null)[] | null

List of device serial numbers related to the issue

List of device serial numbers related to the issue

serviceType
string | null
subject
string | null

Subject of the support ticket

Example:

"Camera connectivity issue"

Response

200 - application/json

OK

Response object for creating a support ticket.

error
boolean | null
errorMsg
string | null
failureReason
string | null

Reason for failure if ticket creation was unsuccessful

Example:

"Invalid email address"

success
boolean | null

Whether the ticket creation was successful

Example:

true

ticketId
integer<int32> | null
int32

ID of the created support ticket

Example:

12345

warningMsg
string | null
Last modified on August 9, 2026